We have over 30 years indirect auto finance experience and nearly 10 years refining the aftermarket refund process with national and regional lenders. We are experts, with deep experience using both major industry systems. We are lenders helping lenders improve their processes and minimize regulatory risk.
Our partners have practical work experience including audit, accounting, indirect auto finance, service contract administration and aftermarket product management. We have the operational expertise required to help you create or update your aftermarket product refund approach. Whatever your circumstance, we can help you make the best choice for your specific situation.
At Blue Elk Advisors our approach is based solely on your institution's specific needs and goals. We can help large and small lenders navigate the difficult regulatory landscape. Once we fully understand your goals and risk tolerance we customize solutions to maximize your firm's efficiency and effectiveness. We are your personal busi
At Blue Elk Advisors our approach is based solely on your institution's specific needs and goals. We can help large and small lenders navigate the difficult regulatory landscape. Once we fully understand your goals and risk tolerance we customize solutions to maximize your firm's efficiency and effectiveness. We are your personal business consultant and will meet you wherever you are in the process.
Blue Elk Advisors are a team of auto finance experts providing lenders with practical, hands-on advice regarding their aftermarket refund process. We’re dedicated to improving any organization’s aftermarket processes to make them as efficient, effective and compliant as possible.
Blue Elk Advisors has extensive experience working with federal and state agencies, including the CFPB, and we possess a thorough understanding of examination objectives and outcomes. Leveraging our firm’s comprehensive analysis, we provide solutions tailored to the unique requirements of your organization.
Rachael Clyde Benson: Co founder, Managing Partner
Rachael earned her CPA and worked as a bank auditor early in her career. After leaving public accounting, she worked as the Controller for a vehicle service contract administrator before becoming the Aftermarket Product Manager for two top 30 auto lenders. She worked extensively with various technology companies developing solutions to support the aftermarket cancellation process. She is known in the industry to be one of, if not the most, knowledgable experts in the product refund space.
Mike Chalmers: Co founder, Managing Partner
Mike has nearly 30 years of indirect auto finance experience, managing all production disciplines. He led a vehicle service contract administrator as President from 2010 – 2013. After returning to auto finance, he developed aftermarket product management departments for two top 30 indirect auto lenders. His blend of auto finance and aftermarket product experience is rare in the industry.
These high-level workshops focus on lender's specific concerns regarding refund compliance management. Blue Elk Advisors provides an agenda based on client feedback and facilitate sessions. Half and full day sessions available.
Our partners have participated in multiple state and federal regulatory exams. We have an excellent understanding of auditor expectations as well as likely outcomes based on the rigor of your process. We help design strategies to achieve the best outcome for your organization.
Blue Elk Advisors will conduct a review of your refund process to include early payoff, repossession and total loss portfolios. We will identify risks within your process and suggest solutions based on our extensive experience with state and federal regulators as well as your needs and/or limitations. The level of detail and depth of the review is based on your organization's specific circumstances.
Whether you are thinking about using a third party platform or not, we can help you get to the right answer. We are experts in both major systems in the marketplace. We will work with you to choose the solution that is right for your institution or help you design the best internal process possible.
We created requirements and facilitated improvements for both major cancellation systems and are expert users of both. Blue Elk Advisors can help you implement a new solution or train you on the best way to utilize the technology that you are already working with.
If your organization wants a quick review or a knowledgeable voice to bounce ideas off, we can accommodate hourly engagements as well as large, long term projects.
We are focused on helping lenders improve their processes and to be more compliant. We can also work with cancellation service providers to provide lender specific feedback in order to improve their platform and product.
Our unique background with ancillary products allows Blue Elk Advisors to identify service providers that provide best in class coverage for GAP, vehicle service contracts and a variety of other high value products lenders can offer to their consumers. Having a managed program with an industry leading provider can simplify the claims and refund process. We know the rules and we know good businesses to partner with.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.